Our Policies
 

Reservation Policy

Reservation & Cancellation Policy: A credit card is required at the time of booking and will be charged 72 hours prior to check in.  No charges will apply if you cancel at least 72 hours prior to check in time of your scheduled arrival date. Any cancellations or modifications must be made via booking method.  We do not offer any refund for no-shows, early check-outs, or cancellations with less than 72-hour notice. In the event that your reservation is for a Stay and Play Package, there will be no refunds issued however, an exchange may be possible for the same theater production based on ticket and room availability with a minimum 48 hour notice. There are no cancellations or refunds offered for any Stay and Paint Packages. A 14 day cancellation policy applies for special events, such as New Year's Eve. 

Check In and Check Out
Our Check-In time is between 3:00 pm and 10:00 pm. You must notify us at 810-676-5200 at least 48 hours in advance if your stay requires an early or late check in and we will do our best to accommodate, although it is not guaranteed.

Smoking:  Smoking is not permitted anywhere in the Inn, any violation of this will incur a $100.00 fee.

Pet Policy:  We see our pets as family and are a pet-friendly property.  However, we ask that you not leave pets unattended, curb barking, and keep pets on a leash close by your side as a courtesy to other guests.  Please use assigned exercise areas and clean up after your pet. Up to two pets are permitted during your stay. We reserve the right to charge additional fees for any resulting damage to the room.  There is a $30.00 non-refundable pet fee per stay. You must call the hotel to add a pet to your reservation.  Unregistered pets in the hotel will incur a $50.00 pet fee.

Parking:  We provide free on site parking to our registered guests.  One space per room is available in our parking lot.  If you require additional space, please contact the hotel prior to check in to notify us of your travel plans to see if we are able to better accommodate you.

Amenities: We provide complimentary toiletries such as shampoo, soap, and lotion, and bottled water. Each room offers our luxurious Comphy brand linens and robes, these items are available for purchase,  Please do not remove any items from the room as this will result in a charge to your credit card.

Breakfast: Room Rate includes Grab and Go continental breakfast items and coffee service

Lost and Found:  Riverhouse Inn on Water Street, it's owners or employees will not be responsible for guest(s) personal property left behind or lost during a stay. If we are able to locate an item(s) left behind, we are willing to ship it to the registered guest upon request. Shipping charges will be charged to the guest. Items unclaimed will be held for a maximum of 30 calendar days, at which time the manager reserves the right to dispose of or elect to donate item(s) to local charity.

Final Hotel Charge includes 6% Michigan Sales Tax and 5% County Occupancy Tax

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